In the B2B marketing universe, social media has become a go-to strategy. It’s critical to not focus on ‘likes’ and other insane metrics; the value in this tool is its ability to build relationships … period.
This article, originally posted by Huffington Post, nails it.
Let me ask you a question: If you lead a business and/or you are responsible for the marketing of your company, what is the return on 1000 Facebook likes?
Perhaps a better question is …
Did you know that only one to five percent of the people who “Like” your Facebook page actually see what you post on Facebook? Better still, only about 1.5 percent of those who like your Facebook page will ever return to your Facebook page?
Yet marketers clamber to get more likes. Almost obsessively as if these “Likes” can be traded in for revenue. Guess what, they can’t. At least not directly.
What about Twitter followers. How important are they? What exactly should a business expect from increasing there followers?
While many businesses will tell you they have generated a lead or an opportunity through engaging with someone that follows them on Twitter, few can say that a higher volume of followers directly led them to more opportunities or revenue.
Measurement Is Important, but We Must Measure the Right Things
Paying attention to the analytics is important. However, the key to B2B marketing is measuring the right things.
For instance, would you rather have 500 people read your blog that are in your industry and are potentially consumers of the product or service that you sell.
Would you prefer to have 50,000 readers that are just eyeballs because they have no need to consume what you are selling?
The answer is obvious, but everyday I hear marketers and business owners saying we need more people to read our content. Really, you just need the right people to read your content. This is especially true in B2B because your audience is usually very targeted.
What Should B2Bs Be Measuring?
It all starts with understanding your purpose.
Why are your engaging in Social Media? Why is your company blogging? What are you trying to accomplish?
This is your digital marketing strategy. However it is important to understand these things before getting caught up in how many followers you have, who is liking your page and how many readers you have.
Those things matter once your strategy is in place, but before that it is just throwing “stuff” at the wall and hoping something sticks.
So here are a couple of things to focus on.
Target the Right Readers/Followers: You know who the ideal customer is for your business. Focus on connecting with them through social channels and content. With the right audience your conversions will grow at a much greater rate than they will by just pursuing volume.
Don’t Count Followers and likes, Build Relationships: The counts really don’t mean that much. While they may feel good for your brands ego, a huge volume of “Window Shoppers” or worse yet unengaged followers will likely translate into nothing that matters for your business.
With so much data and information available to us, it is easy to get caught up in the hype. But our role in the digital sphere is to drive meaningful relationships that translate into customer advocates and revenue.
Make sure that your actions directly support the real goals of your business and not appearances and metrics that don’t matter.